Our Clients.     

Some of the clients we've worked with recently:

Some of the projects we've worked on recently:

In the energy sector (as contracted Manager of New Initiatives for Energy Mad, New Zealand’s fastest growing company – Deloitte Fast 50 Winner)

• Developed and project managed, from concept to launch, a whole home energy efficiency service providing advice and product supply/installation to homeowners

• Developed launch and marketing strategies for a range of innovative new lighting products

• Developed and implemented a comprehensive web strategy – including design and construction of multiple web-sites

In the public sector (contracted to the Inland Revenue Department and the Dunedin City Council)

• Designed and built a service methodology and processes for Inland Revenue for designing services from scratch to meet government policy requirements and provide positive customer experiences

• Trained and coached senior Inland Revenue staff in the design of excellent services

• Completed the feasibility study for a Major Regional Initiative project - a joint venture between Otago University and Otago Polytechnic – for the Dunedin City Council

In the non-profit sector (contracted to various social service organisations)

• Led a business analysis project for a national education social service, providing guidance in a full service restructure with a projected budget of $30 – 40 million per annum

• Undertook a full service audit for a Waikato-based social service, focusing on the identification of service and management improvement recommendations

• Developed a networked database system (within Microsoft Access) for managing client information, financial management and staff reporting. This system has been on-sold to several other clients

What some of our clients have to say about us:

"In 2005 SPELD NZ started on a strategic planning phase to examine its role in the education sector...SPELD NZ’s requirements for this project were complex. However, we found that True North was always conscious of the needs of SPELD NZ and helped the project team remain focussed on the outcomes it was trying to achieve. Fraser Scott has a very personable demeanour and was professional in all his dealings with SPELD NZ. We found Fraser’s input to be very beneficial to SPELD NZ. His recommendations and evaluations were always practical, easily understood and relevant to the needs of SPELD NZ."

Rodney Barber, SPELD NZ

"My company Gist Communication Services has been fortunate to have access to the services of True North Consulting for the last three years. True North has provided us with a wide range of services that have assisted us to develop and market a new organisation in a highly competitive market."

Tricia Dawson, Managing Director, Gist Communications

"We have utilised the services of True North Consulting for the past two and a half years. We have found their service to be very professional, appropriate and beneficial in more ways than one. In particular, their open communication lines and flexibility to cater for our needs has been a standout feature in our working relationship."

Eugene Davis, Manager, Te Ahurei a Rangatahi

For further information check out our Contact Information or just e-mail: fraser@tnc.co.nz

Organisation Development

Strategy

Service and Process Design

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