Systems Services.     

The heart of creating good systems is making the most of your valuable time. Good systems ensure jobs are done as quickly as possible, and done right.

We can help in a number of areas:

Service and Process Reviews and Design

Information Systems and Databases

Financial and Accounting Systems

For further information check out our Contact Information or just e-mail: fraser@tnc.co.nz

Service and Process Reviews and Design

Heaven knows money is usually tight, and you certainly can't afford to leave your clients anything but delighted.

Having processes that work well, deliver positive results and conserve resources is pretty important.

Here's how we can help:

• Reviewing and designing processes (such as service delivery) to increase efficiency, effectiveness and customer satisfaction

• Using technology to automate tasks and ensure time is available for the most important things

• Ensuring processes maximise the likelihood of a positive customer experience

We can help you in creating a slick and smooth-running organisation with delighted customers.

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Information Systems and Databases

Information, they say, is power.

That may be an exaggeration, but effective management of information can certainly give you the edge and improve efficiency.

Here's how we can help:

• Design and creation of sophisticated databases and spreadsheets to help you manage information within your organisation. These systems can include automation of:

Contact information and tracking    - know who your clients are, when you've contacted them and what your commitments to them are

Timesheets and billing    - record staff activities in an easy 'drop-down' way, then bill directly. Be equipped with the information to know where time is being spent and how long things really take

Client notes, reports and assessments    - draw client reports from client notes, and use 'drop-down' boxes to automate the report writing process

Marketing campaigns    - design and track marketing campaigns

Financial tracking and reporting    - record and report on financial results and trends

• Helping you determine the right computer hardware, software and network for your business

We can help you by building systems that ensure you can manage and quickly access quality and useful information.

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Financial and Accounting Systems

Let's be honest, accounting and finance are not the most interesting subjects in the world.

They are however, a necessary part of any business or non-profit organisation.

Here's how we can help:

• Establishing simple to use and inexpensive financial accounting systems and processes

• Creating financial reports that you (and your Board) can understand and use to make good decisions

• Training staff to undertake accounting tasks, so that you can manage your finances independently and skilfully

• Creating tools for budgeting and forecasting to avoid nasty surprises and track progress

We can help you to know your financial present and future so you can make strategic decisions.

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Organisation Development

Strategy

Service and Process Design

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